PagerDuty

Short Intro: PagerDuty is a publicly traded incident management platform (NYSE: PD) founded in 2009 by three Amazon engineers who went through Y Combinator's Summer 2009 batch and built the on-call and alerting infrastructure they wished had existed at AWS. Headquartered in San Francisco with $467M in 2025 revenue and 1,242 employees, the platform covers the full incident lifecycle from detection through resolution and post-incident review. In Fall 2025, PagerDuty shipped an AI agent suite including Scribe, Shift, and Insights agents alongside an MCP server that connects incident data to external AI coding agents.

Key Capabilities:

• On-call scheduling with rotation management, escalation policies, and holiday overrides

• 750+ native integrations across monitoring, ITSM, and chat platforms

• Event Intelligence ML engine for alert noise reduction and signal grouping

• AI agents for incident documentation, on-call scheduling, and operational insights

• MCP server for connecting PagerDuty incident data to AI coding agents

• Event-driven automation and runbook execution via Rundeck integration

• Automated canary analysis and incident triage workflows

• Slack and Microsoft Teams integration for coordinated incident response

• Post-incident review timelines and organizational analytics

• Public and private status pages for stakeholder communication

• Customer service operations support alongside engineering incident workflows

• Free, Professional, Business, and Enterprise pricing tiers

• REST API, CLI, and Terraform provider for programmatic management

See PagerDuty Pricing Details →