incident.io

Short Intro: incident.io is an incident management platform founded in 2021 by Stephen Whitworth, Chris Evans, and Pete Hamilton, three engineers from Monzo Bank's platform and reliability team who experienced firsthand where PagerDuty stopped being useful. The platform runs incident response directly inside Slack and Microsoft Teams, automating channel setup, role assignment, stakeholder updates, and timeline capture so responders focus on resolution rather than coordination. Backed by $96.2M across three rounds including a $62M Series B led by Insight Partners at a $400M valuation, the company serves 2,000+ customers including Netflix, Etsy, Airbnb, Vercel, Linear, and Intercom.

Key Capabilities:

• Slack-native incident lifecycle management from trigger through post-incident review

• Microsoft Teams integration for non-Slack environments

• On-call scheduling and escalation policies as a standalone PagerDuty replacement

• AI agents for automated root cause analysis and incident resolution

• Automated incident setup including Slack channel creation, role assignments, and stakeholder notifications

• Continuous incident timeline capture across all Slack activity and system events

• Status pages for public and private incident communication

• Post-incident analytics with trend detection and anomaly identification

• Customizable workflows adapting to each organization's response patterns

• Automated migration tooling for teams moving from PagerDuty

• REST API and Terraform provider for programmatic configuration

• Pricing starting at $16/user/month with enterprise tiers available

See incident.io Pricing Details →